Give it an identity, WhatsApp, phone, email, a calendar, files and the authority to work. All through one integration.
You already solved the hard, interesting part. What is missing is everything a person gets on their first day and nobody thinks about again.
Not six provider accounts and a folder of API keys. One card, issued when you create the employee, carrying who it is, how it reaches people, where it works and how far it can go.
WhatsApp, telephony, SMS, email, calendar and storage all still exist. They sit underneath us. Your agent never learns their names, never holds their keys, and never has to be told which one to use.
Four channels is not four integrations, four inboxes and four logs. Your customer is not talking to a channel. They are talking to Alex.
Rahul switched from WhatsApp to a phone call halfway through and never repeated himself. He is not talking to four channels. He is talking to Alex.
Talking is not the job. The job is the meeting that gets booked, the document that gets sent, and the thing it promised on Monday that is still owed on Thursday.
We are not replacing your drive or your project tracker. This is the desk the employee works at, and the only files it is allowed to touch.
The AI decides what it wants to do. The system decides whether it can. That order is the entire reason any of this is safe to point at a paying customer.
Agents can share the workplace. They do not share authority.
What breaks first when you run more than one, who is allowed to do what, and who wins when they disagree.
See the workforceYou would not let a hire refund money in their first week. Every agent starts the same way, and moves up when you decide it has earned it.
Don't trust it yet? Don't let it act yet. That is a setting, not a rewrite.
Same record, two readings. Your ops lead gets the sentence. Your engineer gets the ids. Nobody builds a reporting layer to answer "what happened."
A phone call, a text and a WhatsApp reply land in the same timeline as the refund they were about, in order, with the decision attached. You are not stitching call records to chat threads afterwards.
One conversation, one employee, one channel, or the whole company. It takes effect on the next action, and it shows as stopped in the thread and in the record. See the stop button
Every message, every model call, every refund is metered and traced back to the employee, the resource and the conversation that caused it. Not one number at the end of the month.
Know what your AI did. Know what it used. Know what it cost.
Keep your model, your framework, your prompts and your business logic. You are not rebuilding channels, permissions, budgets, approvals and an audit log for the second agent, or the twentieth.
WhatsApp, phone, SMS, email. One send path, one thread, whichever channel the customer used.
Calendar, files, tasks, contacts. The things an employee needs once it has someone's attention.
Permissions, budgets, approvals, audit. Checked on every call, not left to the prompt.
nivaro.employees.create({ name: "Alex", role: "Sales", wallet: ["whatsapp", "phone", "email", "calendar"], can: ["refund up to ₹5,000 per customer per day"], budget: { daily: "₹20,000" } })
alex.do({ action: "refund", amount: "₹18,000", target: "order_48213" }) // DONE / NOT_ALLOWED / WAITING / UNKNOWN // always with an id you can trace
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